Terms of Service

Last updated: [DATE].

Disclaimer

The Site/App cannot and does not contain professional or definitively accurate dermatological or medical advice. The ingredient ratings and skin-type information provided are for informational and educational purposes only and are not a substitute for professional advice. Before taking any action based on your scan results, we encourage you to consult with a dermatologist or other appropriate professional. THE USE OF OR RELIANCE ON ANY INFORMATION CONTAINED ON THE SITE/APP IS SOLELY AT YOUR OWN RISK.

1. Introduction

1.1. Thanks for choosing SkinLooker ("the Provider", "we", "us", "our"). SkinLooker is a trading name operated by MB Gilus Kadras, a company registered under Lithuanian law, company code 305520470, VAT code LT100013068619, registered address [ADDRESS — pending].

1.2. It is very important that you take your time to thoroughly read and understand these Terms of Service ("Terms"), as these Terms govern the entire relationship between you ("the User", "you") and us, whenever you visit our site skinlooker.com ("Website") or mobile application "SkinLooker" ("the App") and/or make any purchase on the Website/App.

1.3. Please do not proceed with making any purchase on the Website/App if you have not thoroughly read and understood these Terms, as whenever you buy anything from us these Terms are a legally binding contract between you and us.

2. Our services and pricing

2.1. By using our services — an ingredient-scanning and personalized skin-analysis tool — you gain access to unlimited (or plan-limited, per your selected plan) product label scans, ingredient safety ratings, and a personalized skin report ("Services").

2.2. We offer a few different payment plans for our Services that may change from time to time. The currently applicable subscription terms are made available to you on the checkout page of the Website/App.

2.3. All Services provided by us are for informational purposes only. The Provider emphasizes that all Services are provided in digital form and shall be considered fully and finally provided to the User from the moment the relevant scan result or report becomes available to the User.

2.4. If you are a subscriber to our Services, you further agree to pay as follows:

• You agree to be charged Services fees at the rates and intervals specified to you on the checkout page of the Website or the subscription page of the App.
• You agree that we may save an encrypted token used to initiate recurring payments for your subscription.

2.5. Auto-renewal — your subscription will automatically be extended for successive renewal periods of the same duration selected at the time of your purchase, at the then-current non-promotional subscription rate, until you cancel. Your non-cancellation or continued use of paid features reaffirms that we are authorized to charge you.

2.6. When you purchase a plan from us for the first time, your payment method is automatically charged with the then-current introductory price for that plan's period, as shown on the checkout page. If you continue to use the Service after that introductory period, we will continue to charge you the regular (non-promotional) price for each subsequent period, as shown on the checkout page at the time of purchase.

2.7. Cancellation. You can cancel your subscription at any time by contacting Customer Support at support@skinlooker.com, or from your account settings where available. We reserve the right to collect fees incurred before your cancellation takes effect. If you terminate a paid subscription, it remains active until the end of your then-current billing period.

2.8. We reserve the right to revise the terms of fee charges, cancellation and refund policies upon reasonable advance notice communicated on the Website/App. Changes apply to memberships created or renewed after the change takes effect.

2.9. All prices specified for our Services are inclusive of applicable tax where required, but may be subject to change depending on applicable VAT rates in your place of residence.

3. Subscriptions

3.1. If you order a recurring payment plan ("Subscription") you will be billed weekly, every 4 weeks, or every 12 weeks, depending on the Subscription plan you selected at the time of purchase, as shown on the checkout page.

3.2. Your Subscription remains active until cancelled and will automatically renew at the end of each billing period unless you cancel before the Renewal Date.

3.3. We reserve the right to change the price of Subscription plans. If the price changes, we will notify you at least 14 days before the change takes effect; you may cancel before the new price applies.

4. User's rights and obligations

4.1. By agreeing to these Terms and making a purchase, you confirm that: (a) you are at least 18 years old, or above the legal age applicable in your country; (b) your contact, billing and personal information is true and correct; (c) you are paying with a card that belongs to you or that you are authorized to use; (d) you are purchasing the Services for personal use only.

4.2. You can contact our customer support team at any time via support@skinlooker.com.

4.3. You have the right to delete your account and associated data at any time from the App's account settings. See our Privacy Policy for details. Deleting your account does not automatically cancel an active subscription — see Section 2.7.

4.4. You may not use our products for any illegal or unauthorized purpose. All content of the Services, including graphic designs, the ingredient database, and ratings methodology, belongs to the Provider and is protected by copyright law.

4.5. The Website/App does not have to be accessible at all times, especially during necessary maintenance.

4.6. Scan results and ingredient ratings are informational only — a different rating or interpretation may be produced for a similar product depending on data available at the time of scan.

5. Provider's rights and obligations

5.1. The Provider is not responsible for any damages resulting from your reliance on a scan result. Ratings are informational only and are not to be interpreted as medical or dermatological diagnosis.

5.2. The Provider makes every effort to keep the ingredient database accurate and current but does not warrant that all information displayed is accurate, complete, or current. Reliance on the material is at your own risk.

5.3. The Provider does not warrant that the Services will be uninterrupted or error-free, and is not responsible for service interruptions including system failures.

5.4. We do not guarantee the App will be compatible with your device or operating system. You are responsible for ensuring your device meets the App's technical requirements.

5.5. We reserve the right to cancel a purchase and reject payment if we have reasonable grounds to believe you are purchasing for commercial resale or third-party use, are under 18, or have not read these Terms.

6. Personal data protection

6.1. We take reasonable precautions and follow industry best practices so your personal information and scan history are not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6.2. Your scan data may be used in aggregated and anonymized form to help us improve our ingredient ratings and research. No personally identifiable information is included in such aggregate analysis.

6.3. We handle all personal data in accordance with applicable law, including GDPR. See our Privacy Policy for full detail on how we collect, use, and process personal data.

7. Intellectual property

7.1. All intellectual property on the Website/App or received while using our Services — including the ingredient ratings methodology, copyrights, logos and trademarks — is owned by us.

7.2. Users may not reproduce, edit, transmit, publish, or lend any materials related to the Services without our prior written consent.

7.3. Nothing in these Terms transfers intellectual property rights to you.

7.4. We grant you a limited, non-exclusive, non-transferable license to download and install a copy of our mobile app on a device you own or control. Any other use without our prior written permission is prohibited and will terminate this license.

8. Cancellations and refund policy

8.1. Since Services are digital, by agreeing to these Terms you confirm that Services are considered delivered from the moment the relevant content (e.g. a scan result) becomes available to you.

8.2. In accordance with Directive 2011/83/EU on consumer protection, you confirm you understand that digital content made available to you may not be cancelled and "returned" once delivered, except as described below.

8.2.1. We offer a 100% money-back guarantee to users who have scanned at least 14 times within 30 days of purchase and have not experienced any improvement.

8.2.2. We will respond within 48 hours to any refund or cancellation request sent to support@skinlooker.com.

8.3. If you purchase access on an introductory/trial basis, you will be charged the introductory price shown on the checkout page. You may cancel during the introductory period by emailing support@skinlooker.com, after which you will not be charged further. If you cancel after the introductory period, you will not be eligible for a refund beyond the guarantee in 8.2.1 above, but we will stop recurring charges.

8.4. To cancel, email support@skinlooker.com with "Cancellation of Agreement" in the subject line, and your full name, email, and a brief reason in the body.

9. Cancellations and refunds for app-store purchases

9.1. If you subscribed via the Apple App Store or Google Play Store: (a) billing, subscription changes, and refund requests must be handled directly through Apple or Google; (b) we cannot manage or modify such subscriptions; (c) refunds are issued solely at the discretion of Apple/Google per their own policies; (d) cancel via your App Store/Play Store account settings; (e) our policy in Section 8 applies only to purchases made directly through our Website.

10. Governing law and disputes

10.1. If you have complaints regarding the Services, contact our customer support — we will make best efforts to resolve complaints promptly.

10.2. If we cannot reach an amicable settlement, EU residents may submit a complaint via the ODR platform at ec.europa.eu/consumers/odr, or to their local consumer rights authority.

10.3. These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law principles, except where mandatory local consumer-protection law requires otherwise.

11. Disclaimers and liability

Under no circumstances, including negligence, shall we or our affiliates be liable for any direct, indirect, incidental, special or consequential damages arising from use of, or inability to use, the Website/App, its materials or Services, or third-party materials or services made available through it, even if advised of the possibility of such damages. As some jurisdictions do not allow the exclusion or limitation of certain damages, the above may apply to you to a lesser extent.

11.3. The Website/App may link to third-party sites not controlled by us. You access such sites at your own risk.

11.4. By agreeing to these Terms, you confirm you understand all Services are provided for informational purposes only, and that scan ratings are not medical advice. We are not responsible for damages arising from use of the Services for any other purpose.

11.5. We do not warrant the Website/App will be accessible at all times, uninterrupted, or error-free.

11.6. We make no representation about the correctness, accuracy, or reliability of the Website/App or third-party sites. Use is at your own risk.

12. Miscellaneous

12.1. If any provision of these Terms is unlawful, void, or unenforceable, that provision is severed without affecting the remaining provisions.

12.2. You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign these Terms at any time.

12.3. You can review the current Terms on this page at any time. We reserve the right to update these Terms and will inform you of material changes within a reasonable timeframe.

13. Contacts

Company: MB Gilus Kadras
Reg. number: 305520470 · VAT code: LT100013068619
Registered address: [ADDRESS — pending]
Email: support@skinlooker.com